This page is for FishNet clients for whom we provide email service. If we do not provide your email service, you will need to contact your service provider to set up a mail program.
Email programs vary so much in their configuration that it would be quite difficult to describe in detail every aspect of configuring a particular program. What follows are general guidelines to the options that need to be set.
General Configuration
The general setup is to set the incoming and outgoing mail servers to “mail.hostedemail.com”.
Both incoming and outgoing servers should be set up with secure connections; these may also be called SSL or TLS connections.
If you have the option in the secure connection setup to choose STARTTLS, you may need to try that if SSL/TLS does not work.
For the outgoing server you will need to set the outgoing port to 587; it generally defaults to 25, which many large providers block as a spam control measure. If 587 does not work port 8025 is an alternative port to try.
You will also need to enable SMTP authentication for outgoing mail. The SMTP authentication username is the full email address, and the password is the same as for inbound mail.
You must provide your full email address and password to be able to both send and receive; that is, sending as well as receiving must be authenticated.
The Choice of Incoming POP3 or IMAP Protocol
The difference between these two protocols is that by default POP3 downloads mail from the server to the local device and then deletes it from the server. IMAP instead processes all mail on the server and does not actually download it to the local device.
We generally recommend using IMAP for several reasons. With IMAP it becomes much easier to share mail service across multiple devices. Also, since mail is maintained on the server, mail is not lost if one of your local devices crashes or otherwise loses the downloaded mail.
Common Problems
If you are seeing an error message that there is a name mismatch in the digital certificate, be sure that both the inbound and outbound servers are set to “mail.hostedemail.com”.
In some cases with Apple iOS devices (iPhones and iPads) it may be necessary to upgrade to the latest software version in order to have the proper certificate verification information on the device.
If you can receive but not send email, be sure that your mail sending configuration is set to authenticate with your email address and password.
Not being able to send mail can occasionally be a symptom that your outgoing mail has been blocked if the mail provider has received reports that spam is being sent from the account. If you are not sure of this, you can look at, or ask your mail administrator to look at, the sending status in the Mail Administration Center (MAC).
Problem Reporting
If you are having email problems that these instructions do not resolve, you can send us a message from our contact form. Please be sure to include any error messages you are seeing, as well as any major changes in your software or configuration that occurred prior to having trouble.